Privacy Policy

1. Information We Collect

• LINE-related information such as LINE User ID, display name, group or chat identifiers needed to provide the service.
• Usage information such as translation request time, language preferences, text or voice usage, and subscription status.
• Transaction information such as order number, payment status, payment method summary, and billing records. We do not store full credit card numbers.
• Technical information such as IP address, browser, device, operating system, cookies, and similar logs.
• Support information you provide by email, Facebook, or other contact channels.

2. How We Use Information

• To provide, maintain, and improve the translation service.
• To process subscriptions, payments, billing, and service activation.
• To respond to support requests and send service-related notices.
• To analyze usage, maintain security, and prevent abuse or fraud.
• To comply with legal obligations and resolve disputes.

3. Translation Content and Voice Data

Text and voice messages sent to the bot are processed to generate translations. Voice messages may be converted to text before translation. We do not use translation content for unrelated purposes unless necessary for service delivery, troubleshooting, support, security, or legal compliance.

4. Sharing and Third-Party Services

We do not sell your personal information. To operate the service, we may share necessary information with trusted providers such as LINE, translation or speech-processing vendors, payment processors, cloud hosting, analytics, and customer support tools.

5. Retention and Security

We retain information for as long as needed to provide the service, meet legal obligations, handle billing, support, and disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable technical and organizational safeguards, but no internet transmission or electronic storage method is completely secure.

6. Your Rights

• You may request access, correction, deletion, or restriction of your personal information.
• You may opt out of non-essential marketing notices.
• We may need to verify your identity before processing a request.

7. Cookies

Our website may use cookies or similar technologies to remember language preferences, understand site usage, and improve the experience. Browser settings can be used to manage cookies.

8. Children, Third-Party Links, and International Transfers

The service is not directed to children under 13. The service may link to third-party websites or services whose practices we do not control. Your information may be processed or stored outside your country or region when needed to provide the service.

9. Updates

We may update this policy from time to time. The updated version will be posted on this page with a revised last updated date.